Privacy policy
This Privacy Policy applies to all personal information collected by Bathroom Australia via our website located at https://bathroomaustralia.com.au.
1. WHAT IS “PERSONAL INFORMATION”?
Under the Privacy Act 1988 (Cth), personal information refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable. This applies regardless of:
• Whether the information is true or false
• Whether the information is recorded in a material form
Information that does not reveal your identity, or cannot reasonably be linked to you, is generally not considered personal information and may not fall under this Privacy Policy.
2. WHAT INFORMATION DO WE COLLECT?
The type of personal information we collect depends on how you interact with our website. The information we may collect and store includes:
• Your name, gender, age, and contact details
• Billing and shipping address
• Phone number and email address
• Account login details (where applicable)
• Order history and payment information
• Warranty claims and service requests
• Your communication with us, including emails and contact form submissions
• Customer feedback, survey responses, or product reviews
• Technical and device information such as IP address, browser type, and cookies
We may also collect information provided by someone authorised to act on your behalf (for example, for warranty claims or order enquiries).
3. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect personal information in several ways, including:
• When you provide information directly through our website (checkout, warranty forms, contact forms, etc.)
• When you create an account or subscribe to newsletters
• When you contact our support team
• From cookies and website analytics tools that track usage patterns
• From third-party partners that support payment processing, delivery, or advertising
Cookies help improve your browsing experience but do not personally identify you on their own.
4. PURPOSE OF COLLECTION
We collect your personal information to provide high-quality service and a personalised shopping experience. This includes:
• Processing and fulfilling orders
• Managing returns, exchanges, and warranty claims
• Providing customer service and support
• Improving website functionality and user experience
• Sending order updates, promotional offers, and recommendations (only if you opt-in)
• Preventing fraud and ensuring secure transactions
• Internal reporting, analysis, and business optimisation
We may share your information with trusted service providers such as couriers, payment gateways, and email platforms. They only receive what is necessary to perform their services.
Marketing:
By using our website, you consent to receiving marketing communications unless you choose to opt-out. You can unsubscribe anytime through the link provided in marketing emails.
5. ACCESS AND CORRECTION
Under Australian Privacy Principles 12 and 13, you may request:
• Access to personal information we hold about you
• Correction of inaccurate, outdated, or incomplete details
To make such a request, please contact us using the details below.
6. COMPLAINT PROCEDURE
If you have concerns regarding how we handle your personal information:
• Contact us using the details provided below
• We will review the matter and may request additional information to understand your concerns
• If the complaint is valid, we will take reasonable steps to resolve the issue quickly
If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).
7. HOW TO CONTACT US
If you have questions about this Privacy Policy, wish to access your personal information, or want to submit a privacy-related complaint, you may contact us at: