At Bathroom Australia, we aim to ensure your satisfaction with every purchase. As we offer a wide range of bathroom products from multiple brands, refund and return conditions may vary depending on the item.

GENERAL POLICY:
We accept returns within 30 days of purchase, provided the product is:

• Unused and in its original packaging
• In a resellable condition

Return shipping costs are the responsibility of the customer, unless the return is due to a product fault or an error on our part.

BRAND-SPECIFIC TERMS:
Some products may have brand-specific return conditions, warranty support, or non-returnable status, such as:

• Opened hygiene products
• Installed fixtures
• Special-order items

These conditions will be clearly noted on the product page or provided upon request.

If you are unsure about the return eligibility of a product you’ve purchased, please contact us at info@bathroomaustralia.com.au before initiating a return.

IMPORTANT NOTES:

• Refunds are processed once the returned item has been inspected and approved
• Shipping fees (if any) are non-refundable
• Buyers are responsible for return postage, except when the product is faulty or an incorrect item is sent
• For faulty or incorrect items, contact us immediately with photos so we can resolve the issue promptly

Thank you for shopping with Bathroom Australia — your satisfaction is our priority.