At Bathroom Australia, we are committed to delivering your bathroom products safely and promptly across Australia. Our shipping policy ensures transparency and a smooth shopping experience for all our customers.

SHIPPING AREAS:

• We deliver Australia-wide, including metropolitan and regional areas
• Shipping availability for certain remote locations may vary; this will be noted at checkout

PROCESSING TIME:

• Most orders are processed and dispatched within 1–3 business days
• During high-demand periods or sales events, dispatch times may take slightly longer
• You will receive a confirmation email with tracking details once your order has been shipped

DELIVERY TIME:

• Standard delivery usually takes 5–10 business days, depending on your location and courier service
• Express shipping options may be available at checkout for faster delivery

SHIPPING COSTS:

• Shipping charges are calculated at checkout based on your location, order weight, and courier service
• Free shipping offers may apply to eligible orders; terms will be stated clearly on the website

DAMAGE OR LOSS DURING SHIPPING:

• All products are carefully packed to prevent damage during transit
• If your order arrives damaged, please contact us immediately at info@bathroomaustralia.com.au with photos of the damage
• We will work with the courier to resolve the issue promptly

IMPORTANT NOTES:

• Delivery times are estimated and may be affected by unforeseen circumstances such as weather, courier delays, or public holidays
• It is the customer’s responsibility to provide an accurate shipping address at checkout
• For returns, buyers are responsible for return postage, except when the product is faulty or an incorrect item is sent

Thank you for choosing Bathroom Australia — we are dedicated to ensuring your products arrive safely and on time.